Frequently Asked Questions (FAQ) – Kedan Logistics
1. What is Kedan Logistics?
Kedan Logistics is a fulfillment and shipping service provider in Saudi Arabia that helps businesses store inventory, process orders, and deliver shipments efficiently.
2. What services do you offer?
We provide:
- Warehousing & storage
- Order fulfillment (picking, packing, labeling)
- Domestic shipping within Saudi Arabia
- International shipping through shipping partners
- Returns handling (if applicable)
3. Do you provide shipping across Saudi Arabia?
Yes, we provide shipping coverage across Saudi Arabia through our logistics partners.
4. Do you offer international shipping?
Yes, international shipping is available through our shipping partners depending on destination availability and service type.
5. Who are your shipping partners?
Our shipping partners include:
- Aramex
- SMSA
6. Do I need to have a business to use your services?
Yes, our services are mainly designed for businesses, online stores, and sellers who require fulfillment and shipping support.
7. Can you store my inventory in your warehouse?
Yes. We provide secure inventory storage with structured fulfillment processes.
8. How does fulfillment work?
Once your inventory is stored with us, we handle:
- Receiving items
- Storing and organizing inventory
- Picking and packing orders
- Shipping the order to the customer
- Providing tracking information
9. Do you provide packaging materials?
Yes, packaging may be provided depending on the service agreement and fulfillment requirements.
10. How do I request a quote?
You can request a quote directly through our website forms or contact us via email or WhatsApp.
11. How long does delivery take?
Delivery time depends on:
- Destination city
- Shipping partner service level
- Order processing time
Estimated delivery timelines will be shared based on your shipping plan.
12. Can I track my shipment?
Yes, tracking is available once the shipment is created and handed over to the shipping partner.
13. What if my shipment is delayed?
If a shipment is delayed, we will support you in tracking and escalating the issue with the shipping partner.
14. What if an order is lost or damaged?
If a shipment is lost or damaged, we will assist in raising an investigation with the shipping partner according to their policies and procedures.
15. Do you handle returns?
Return handling can be supported depending on your service agreement and operational setup.
16. Can I integrate my store with Kedan?
Yes, integrations may be available depending on your store platform and fulfillment system setup.
17. Do you provide customer support?
Yes. Our support team is available to assist with fulfillment, shipping, and service-related inquiries.
18. How can I contact Kedan?
You can contact us through:
- Email: support@kedan-logistics.com
19. Is my data secure?
We apply reasonable security measures to protect customer and shipment information. For more details, please review our Privacy Policy.
20. Where is Kedan located?
Kedan operates in Saudi Arabia and provides services across the Kingdom through its logistics network.