Privacy Policy
Kedan.sa is operated by شركة كدان للخدمات التجارية شركة شخص واحد (CR: 7009959284) in the Kingdom of Saudi Arabia (“Kedan”, “we”, “our”, “us”).
This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.
We may update this Privacy Policy from time to time. If significant changes occur, we may notify you by publishing an updated version on our website or through other communication channels. Continued use of our website or services means you accept the updated policy.
1. Information We Collect
We may collect personal and non-personal information depending on your interaction with Kedan.
This may include:
- Name, email address, phone number, and company details
- Pickup and delivery information
- Shipment details (including recipient name, address, and contact number)
- Communications with us (email, website forms, WhatsApp messages, etc.)
- Website usage information (such as IP address, browser type, device information, and activity on our website)
We do not intentionally collect unnecessary personal data, and we only collect what is needed to provide our services.
2. Payment Information
Kedan does not collect or store credit/debit card information directly through Kedan.sa.
3. Cookies and Tracking Technologies
We may use cookies and similar technologies to improve website performance, measure traffic, and support marketing activities.
Our website may use tools such as:
- Google Analytics
- Google Tag Manager
- Meta Pixel
- TikTok Pixel
- Hotjar / Microsoft Clarity
- Google reCAPTCHA
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
4. How We Use Your Information
We may use collected information to:
- Provide fulfillment, shipping, and delivery-related services
- Process and manage shipments and operational activities
- Respond to inquiries and provide customer support
- Improve our website and service quality
- Send service updates, notifications, and marketing communications
- Maintain platform security and prevent misuse or fraud
- Comply with legal and regulatory obligations
5. Sharing of Information
We may share information only when necessary to operate our services, including with:
- Shipping partners such as Aramex and SMSA
- Service providers supporting our operations (such as CRM and business communication tools)
- Technology providers involved in fulfillment system operations
- Authorities or regulators when required by law
We do not sell personal data.
6. International Processing
While Kedan primarily operates in Saudi Arabia, certain services (such as shipping operations, technology platforms, or cloud services) may involve processing data outside Saudi Arabia. We take reasonable measures to ensure such processing is handled securely.
7. Data Retention
We retain personal data only for as long as necessary for operational, contractual, legal, and business purposes. Data may be retained for longer periods when required for compliance, dispute resolution, or regulatory requirements.
8. Data Security
We apply reasonable technical and organizational security measures to protect personal data against unauthorized access, misuse, loss, or disclosure. However, no system can guarantee complete security.
9. Marketing Communications
We may send marketing communications to users who have interacted with our services. You may opt out at any time by contacting us or using the unsubscribe option where available.
10. Children and Minors
Our services may be used by minors. If we become aware that personal data has been collected in violation of applicable laws, we will take appropriate action.
11. Contact Us
If you have any questions or requests related to privacy, you may contact us at:
Support Email: support@kedan-logistics.com
Privacy Email: privacy@kedan-logistics.com